FAQ's

For prescription medications, you must transfer valid prescriptions from your current pharmacy, or have your doctors office send them directly to us by providing them our information found on the prescribers page. Over-the-counter (OTC) products do not require one.

Simply visit our "Transfer Prescription" page and fill out the secure online form with your basic details, current pharmacy, and medication name. Our team will contact your doctor or current pharmacy directly to handle the entire electronic transfer for you. Once processed, your medication will be delivered straight to your door within 24-48 hours.

We offer free next-day delivery on all prescription medications within our delivery zones. Standard shipping on OTC items typically arrives in 2 to 4 business days. (Click here to check delivery availability in your ZIP code).

Delivery is free on all prescription orders. OTC-only orders over the minimum threshold also ship free; smaller orders may have a small flat fee shown at checkout.

Yes. A licensed pharmacist checks every order for accuracy and potential drug interactions. You can also request a free one-on-one consultation any time.

We accept most Michigan prescription insurance plans, and offer competitive pricing for uninsured or underinsured patients.

Once your prescription is on file, you can request refills by phone, text, or online using our secure forms. Ask about our autofill option for medications you need monthly.

Absolutely. We are fully HIPAA compliant and use bank-level encryption to protect all of your personal and medical information.

Reach out to our support team any time. We'll quickly resolve issues with incorrect, damaged, or delayed orders, including free replacements where needed.